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Contact Us

View all our locations, hours and phone numbers on our locations page. Have a question? Need an answer? Check out our F.A.Q. or 💻 Live Video Chat with us online right now!

All phone calls are answered by the Virtual Communications Center. Please be sure to ask for a specific branch or member service representative if you would like to speak directly to a branch employee.

Department Phone Number Fax Number
Toll Free 800-595-2454 💻 Live Video Chat
Audio Response 815-240-8437
VISA Lost / Stolen 800-325-3678
Debit Lost / Stolen 800-523-4175
Indirect Lending 815-510-3072 815-384-2152
Mortgage Lending 815-673-1679
Virtual Loan Center 815-510-3090 💻 Live Video Chat
Payment Solutions 815-510-3050815-672-4706
Bill Pay Support 877-547-1714

Email Us
Department Email
Marketing marketing@socu.org
Virtual Communications Center communications@socu.org
Payment Solutions collections@socu.org
Virtual Loan Center virtualloans@socu.org

Social Media
Site Link
Facebook Go to Facebook.com
Instagram Go to Instagram.com
Twitter Go to Twitter.com
Youtube Go to Youtube.com
LinkedIn Go to LinkedIn

Other Information
Type Number
Routing Number 271989688
NMLS 421974