SecurLOCK and FRIS Fraud Monitoring
You can feel at ease knowing your accounts are protected from fraud 24/7 with SecurLOCK and FRIS Fraud Monitoring. If fraudulent credit or debit card activity is detected on your account, you will be contacted by a fraud representative by phone, text, or email to verify the transaction. This is a valuable tool to help protect the security of your account.
If suspicious activity is detected, a representative from SecurLOCK or FRIS will call, text or email you. They will identify themselves as the card member security department on behalf of Streator Onized Credit Union. They will ask you for your date of birth, ZIP code, or phone number to verify your identity. They will not ask you for your entire card number if they call you. Never give a caller your full account number or card number- it could be a scammer!
If you miss the call and call them back, they may ask for additional information to verify your identity, but in most cases they will verify the phone number that you have on file. If you are not sure if the call was from SecurLOCK or FRIS or are suspicious in any way, you can call the credit union instead at 815-673-5577.
Please make sure that your contact information is always up to date so we can contact you quickly if the need arises. You can always update your information on EZCardinfo.com or contact the SOCU Plastics Department.
If you suspect suspicious activity on your account or feel your account information has been compromised in any way, please call us right away at 815-673-5577 and ask for the Plastics Department. For after hour assistance, call 800-523-4175- Debit Card and 800-325-3678- Credit Cards.